Working in the inbox

Schedule a message with Send later

Write now, send at the right time, from inside any conversation.

Send later lets a team member write a message now and have it delivered at a chosen time, for example a reminder the day before an appointment or a follow-up after a quote.

Schedule a message

  1. Open the conversation in the STS Connect Inbox.
  2. Open the Send later tab inside the conversation.
  3. Write the message, pick the date and time (in your local time zone, up to 30 days ahead), and press Schedule.

The tab lists everything scheduled for this conversation. Cancel a message from there any time before it is sent.

What the customer sees

The message arrives as a normal reply on the same channel. Inside the inbox a private note records which team member scheduled it.

Manage all scheduled messages

In STS Connect, open Library > Scheduled messages to see every pending, sent and failed message across the team. Failed messages (for example a WhatsApp conversation whose 24-hour window closed) show the reason so you can follow up with a template instead.

Tips

  • On WhatsApp, a free-form message can only be delivered within 24 hours of the customer's last message. For anything later, use a campaign with an approved template.
  • Messages send within one minute of the scheduled time.

Still stuck?

Signed in? Press Help in the STS Connect side menu to chat with our team, Monday to Friday 9:00 to 18:00 Dubai time. Or email hello@stsconnect.chat with your company name and what you were trying to do. We answer on business days.