Working in the inbox
Get alerts by email or Telegram
Forward new inbox messages to an email address or a Telegram chat.
Forwarding rules copy every new customer message to an email address or a Telegram chat, so an owner or manager knows what is coming in without opening the inbox.
Create a rule
- In the portal open Message Forwarding → New Rule.
- Give the rule a name.
- Optionally enter an Inbox ID to forward only one inbox (the number in the inbox's URL under Settings → Inboxes). Leave it empty to forward from all inboxes.
- Choose the destinations, described below, and save.
Email destination
Enter one or more addresses separated by commas. Each new message arrives as its own email with the customer name, channel, and text.
Telegram destination
The quickest way is Connect Telegram (one click) on the rule form: it opens the STS Connect bot in Telegram, you press Start, and the chat is linked.
Manually: open @userinfobot in Telegram, press Start, copy the Id it shows, and paste it into Telegram chat ID. Then open @sts_connect_bot and press Start so the bot is allowed to write to you. For a group chat, add the bot to the group and use the group's id (it starts with a minus sign).
If you prefer your own bot, paste its BotFather token into Telegram bot token; otherwise the STS Connect bot is used.
Notes
- Only messages from customers are forwarded, not your team's replies.
- Turn a rule off with the toggle in the list instead of deleting it when you want a pause.
Still stuck?
Email hello@stsconnect.chat with your company name and what you were trying to do. We answer on business days.