Help Center
Short, practical guides for setting up STS Connect and getting the most out of your inbox. Can't find what you need? Write to hello@stsconnect.chat.
Wondering how a change on WhatsApp, Messenger, Instagram or TikTok affects you? Read our platform updates.
Getting started
- Create your account and open your inbox Sign up, verify your email, and get into the STS Connect Inbox in a few minutes.
- One profile everywhere Your name and language follow you across STS Connect.
- Your Get started list Six steps to set up your workspace.
- Add team members and seats Invite team members, understand roles, and what happens when you reach your plan's seats.
- Protect your sign-in with two-step verification Turn on a code from your authenticator app, save your backup codes, and know what happens when your workspace requires it.
Connect your channels
- Connect WhatsApp Connect a number you use on the WhatsApp Business app, or a new number, add the payment method at Meta, and prepare it for campaigns.
- Use the WhatsApp Business app and STS Connect on the same number Keep replying from your phone while the team works in the inbox: what syncs, what stays on the app, and what to watch.
- Connect Facebook Messenger Answer your Facebook Page messages from the inbox.
- Connect Instagram Reply to Instagram direct messages and automate replies to comments.
- Connect TikTok Answer the comments on your TikTok videos from the inbox and automate replies.
- Connect Telegram Create a bot with BotFather and receive Telegram chats in your inbox.
- Connect SMS through Twilio Use your Twilio number or Messaging Service to send and receive SMS in your inbox.
- Connect email Turn a support mailbox into inbox conversations with IMAP and SMTP.
- Add live chat to your website Paste one script and start chatting with visitors.
Working in the inbox
- Choose your notifications One bell for conversations, campaigns and account events, with choices for each category.
- Talk to your team in Team Chat Channels, direct messages and mentions for internal talk - customers never see it.
- Quick replies and the Files library Manage quick replies inside the inbox and attach files from your library.
- Schedule a message with Send later Write now, send at the right time, from inside any conversation.
- Starred, Scheduled and Spam views Three extra views that keep your inbox tidy: your stars, pending scheduled messages, and spam.
- Channel colours and categories Give each channel a colour and group channels into categories in the sidebar.
- Set up the AI Agent Let the AI Agent answer from your business knowledge, or draft replies for your team.
- AI Assist in the reply box Rewrite, translate, summarize and draft replies - on every plan, powered by your own AI key.
- Upload files to the Knowledge Base Turn price lists, policies and guides into text the AI agent answers from.
- Voice notes, images and files in conversations What happens when a customer sends a voice note, a photo or a file, and how the AI agent answers it.
- Automate your inbox with flows Draw a trigger and steps on a canvas: reply, ask and wait, branch, and act - automatically.
- Set business hours for a channel Weekly hours per channel, several open periods a day, an away message, and what they change and do not.
- Get alerts by email or Telegram Forward new inbox messages to an email address or a Telegram chat.
- Automate with n8n Start n8n workflows on new messages and send messages from any workflow.
- Connect Zoho CRM Match or create Zoho leads and contacts from the inbox, and log resolved conversations as notes.
- Automate with Make Connect STS Connect to thousands of apps on Make without code: instant triggers, actions and searches.
Campaigns
- Send a WhatsApp campaign Approved templates, audiences, scheduling, and what to check before sending.
- Grow an opt-in subscriber list A keyword, a join page and a QR code - customers subscribe themselves.
- Build contact lists Fixed audiences you control, for campaigns that must go to exactly the right people.
Reports and billing
- Measure team performance Response and resolution times per team member and per channel, as medians, not averages.
- Your trial and plan status See your trial time and subscription status in the app.
- Plans, billing and limits What each plan includes, how the trial works, and how to upgrade or cancel.
- Lower your WhatsApp bill What Meta charges for since October 2026, how to find what drives your bill, and how to cut it.
