Help Center
Short, practical guides for setting up STS Connect and getting the most out of your inbox. Can't find what you need? Write to hello@stsconnect.chat.
Getting started
Connect your channels
- Connect WhatsApp Bring a WhatsApp Business number into your inbox and prepare it for campaigns.
- Connect Facebook Messenger Answer your Facebook Page messages from the inbox.
- Connect Instagram Reply to Instagram direct messages and automate replies to comments.
- Connect Telegram Create a bot with BotFather and receive Telegram chats in your inbox.
- Connect email Turn a support mailbox into inbox conversations with IMAP and SMTP.
- Add live chat to your website Paste one script and start chatting with visitors.
Working in the inbox
- Quick replies and the Files library Send your standard answers and documents with one click.
- Schedule a message with Send later Write now, send at the right time, from inside any conversation.
- Set up the AI Agent Let the AI Agent answer from your business knowledge, or draft replies for your team.
- Get alerts by email or Telegram Forward new inbox messages to an email address or a Telegram chat.
Campaigns
- Send a WhatsApp campaign Approved templates, audiences, scheduling, and what to check before sending.
- Grow an opt-in subscriber list A keyword, a join page and a QR code — customers subscribe themselves.
- Build contact lists Fixed audiences you control, for campaigns that must go to exactly the right people.