Talk to your team in Team Chat

Team Chat is your team's own space inside STS Connect: channels, direct messages and mentions, separate from customer conversations. Customers never see it. It is included on every plan; if you do not see it in the side menu yet, it has not been switched on for your workspace - write to us and we will turn it on.

Open Team Chat

In STS Connect, choose Team Chat in the side menu, right under Inbox. On your phone it is the second tab at the bottom. The panel lists your channels and direct messages, and the search finds people and channels.

Channels

Administrators and supervisors create channels (see Add team members and seats for what each role can do). A channel is public, which anyone on the team can find and join, or private, with only invited members. Two channels are there from the start: #general, which everyone belongs to, and #announcements, where only administrators can post and every post notifies the team.

Direct messages

Start a private conversation with one teammate, or a group with up to 8 people including you. The same group continues in the same conversation every time.

Mentions and notifications

• Type @ in the message box to mention a teammate.
• You are notified about a mention of you, about messages in your direct conversations, and about new posts in #announcements. Ordinary messages in a channel do not notify anyone; they only add to the unread count.
• Notifications arrive in the app and as a browser push. Mute a channel to hear nothing from it, mentions included.
• Press Enter to send and Shift + Enter for a new line.

Share a customer conversation

From a customer conversation, press Share to Team Chat to post it into a channel or a direct conversation, with an optional note for your team. The card shows the customer, the last message and the status, and stays up to date. Members who cannot open that inbox see the card without the customer details.

Good to know

• A message can be up to 10,000 characters long and carry up to 10 files.
• You can edit or delete your own messages within 15 minutes of sending them. Administrators can delete any message in a channel.
• Direct conversations and private channels are visible to their members only. No one else, not even administrators, can open them.