Reports and billing
Plans, billing and limits
What each plan includes, how the trial works, and how to upgrade or cancel.
Plans
| Free Trial | Basic | Professional | Enterprise | |
|---|---|---|---|---|
| Price | Free for 30 days | $49 / month | $99 / month | $199 / month |
| Team seats | 1 | 5 | 15 | 35 |
| WhatsApp numbers | 1 | 1 | 3 | 5 |
| Channels | 2 | 5 | 10 | Unlimited |
| Contacts | Unlimited | Unlimited | Unlimited | Unlimited |
| WhatsApp campaigns | - | Yes | Yes | Yes |
| AI Agent | Yes | Yes | Yes | Yes |
| AI Agent replies a month | Daily fair-use limit | 300 | Unlimited | Unlimited |
Prices are in US dollars, billed monthly or yearly (a year costs ten months: two months free), and exclude VAT: UK customers pay 20% VAT, businesses outside the UK pay no UK VAT (enter your company's tax number at checkout). WhatsApp message fees are billed by Meta to your WhatsApp Business Account and are not included; see Lower your WhatsApp bill.
The free trial
Every new account starts with a 30-day trial. No card is needed. When the trial ends, the account keeps its data but the inbox is paused until you choose a plan. Upgrade at any time during the trial; billing starts on the day you subscribe.
Upgrade or change plan
- In STS Connect, open Account > Billing.
- Pick a plan and press Subscribe to … (or Switch to … when you already have a subscription). A secure checkout page opens to enter your card.
- The new limits apply immediately; the inbox seat cap follows within a minute.
Moving to a lower plan works the same way. Remove extra team members, numbers or channels first, or the ones above the new limit stay in place but no new ones can be added.
Limits in practice
- Seats: adding a team member beyond the plan shows "Account limit exceeded" in the inbox.
- Channels: the same message appears when adding a channel beyond the plan.
- WhatsApp numbers for campaigns: STS Connect stops you at the limit and offers the next plan.
- AI Agent replies: on a plan with a monthly number of replies, the AI Agent page shows how many are used. When they run out, new conversations go to your team until the first day of the next month, and nothing is lost. Upgrading removes the limit at once.
Payment, invoices and failed payments
Cards are charged on the same day each billing period: monthly, or once a year on a yearly plan. Open Billing → Manage billing to update your card, download invoices or change your billing email. If a payment fails, the card is retried over the following days and you are emailed; if every retry fails, the account is paused until the card is updated.
Cancel
Open Billing → Manage billing and cancel the subscription there. Your access continues until the end date. You can undo cancellation until that date in billing or through the confirmation email. After your subscription ends, the account is paused and your data is kept for at least 30 days. Subscribing again reopens the account. Fees already paid are not refunded, as described in our Terms of Service.
Still stuck?
Signed in? Press Help in the STS Connect side menu to chat with our team, Monday to Friday 9:00 to 18:00 Dubai time. Or email hello@stsconnect.chat with your company name and what you were trying to do. We answer on business days.
