Reports and billing
Plans, billing and limits
What each plan includes, how the trial works, and how to upgrade or cancel.
Plans
| Free Trial | Basic | Professional | Enterprise | |
|---|---|---|---|---|
| Price | Free for 30 days | $49 / month | $99 / month | $199 / month |
| Team seats | 1 | 5 | 15 | 35 |
| WhatsApp numbers | 1 | 1 | 3 | 5 |
| Inboxes (channels) | 2 | 5 | 10 | Unlimited |
| Contacts | 50 | Unlimited | Unlimited | Unlimited |
| WhatsApp campaigns | — | Yes | Yes | Yes |
| AI Agent | — | — | Yes | Yes |
Prices are in US dollars, billed monthly. WhatsApp conversation fees are billed by Meta to your WhatsApp Business Account and are not included.
The free trial
Every new account starts with a 30-day trial. No card is needed. When the trial ends, the account keeps its data but the inbox is paused until you choose a plan. Upgrade at any time during the trial; billing starts on the day you subscribe.
Upgrade or change plan
- In the portal open Billing.
- Pick a plan and press Subscribe to … (or Switch to … when you already have a subscription). A secure checkout page opens to enter your card.
- The new limits apply immediately; the inbox seat cap follows within a minute.
Moving to a lower plan works the same way. Remove extra agents, numbers or inboxes first, or the ones above the new limit stay in place but no new ones can be added.
Limits in practice
- Seats: adding an agent beyond the plan shows "Account limit exceeded" in the inbox.
- Inboxes: the same message appears when adding a channel beyond the plan.
- WhatsApp numbers for campaigns: the portal stops you at the limit and offers the next plan.
Payment, invoices and failed payments
Cards are charged on the same day each month. Open Billing → Manage billing to update your card, download invoices or change your billing email. If a payment fails, the card is retried over the following days and you are emailed; if every retry fails, the account is paused until the card is updated.
Cancel
Open Billing → Manage billing and cancel the subscription there. Your plan stays active until the end of the paid period, and you can resume before then without losing anything. After that the account is paused; your data is kept, and subscribing again reopens it. Fees already paid are not refunded, as described in our Terms of Service.
Still stuck?
Email hello@stsconnect.chat with your company name and what you were trying to do. We answer on business days.