Add team members and seats

Each team member uses one seat on your plan.

Invite a team member

1. Open the STS Connect Inbox and go to Settings → Team.
2. Press Add team member, enter their name and email, and pick a role.
3. They receive an invitation email with a link to set their password.

Roles

• Team member - sees the channels they are assigned to and answers conversations. Cannot change settings.
• Supervisor - sees every conversation in the channels they supervise, assigns them to the team, and sees the reports of those channels and of the members who work in them. Does not change account settings, billing or roles. You pick the channels they supervise when you invite them.
• Administrator - everything a team member can do, plus settings: channels, team members, teams, labels, automation. Administrators also see the side menu with campaigns, automations, AI Agent, billing and analytics.

Give a team member access to a channel

Team members only see channels they are a collaborator on. Go to Settings → Channels, open the channel, and add them under Collaborators.

Seats and plan limits

Every plan includes a number of seats (see Plans, billing and limits). When you try to add a team member beyond that number, the inbox shows "Account limit exceeded". To add more people, upgrade in STS Connect under Account > Billing; the new seats become available within a minute. Removing a team member frees their seat immediately.

Remove a team member

In Settings → Team, press the delete icon next to their name. Their conversations stay in the inbox and can be reassigned.

Keep the account safe

Ask every member to protect their sign-in with two-step verification. Administrators can require it for the whole workspace.