Choose your notifications

The notification bell in STS Connect brings conversation, campaign and account events together. Open it to see the latest events and mark them as read.

Find an event

• All shows all your notifications.
• Conversations shows conversation notifications.
• Campaigns and templates shows template approvals and rejections, and finished campaigns. Administrators and supervisors receive these events.
• Account groups channel connection alerts, billing and plan events, AI alerts and platform updates. Billing, AI and platform events are for administrators. Channel connection alerts go to administrators and members of the affected inbox.

Use an event's button to open its template, campaign, billing, WhatsApp spend or AI page. A disconnected channel has a Reconnect button that opens its inbox settings. Some platform updates have no button.

Choose how each category reaches you

In your notification preferences, choose In app, Email and Device separately for Campaigns and templates, Channels, Billing and plan, AI, and Platform updates. You see the categories available to your role. Device notifications also need your browser or device permission.

These categories start with in-app notifications on, and email and device notifications off. Billing emails are always sent and their email checkbox cannot be turned off here. Muting a category in the app does not stop its billing emails.

What triggers an account alert?

Alerts cover failed subscription payments, a trial ending in 3 days, a suspended subscription, a configured WhatsApp spending threshold, the daily AI limit and rejected AI keys. Platform updates appear for accounts that receive the update notice.