Automate with Make

The STS Connect app on Make connects your inbox to thousands of other apps, with no code. A scenario can start when a message arrives, a conversation is resolved or a contact is created, and it can act back on the inbox: send messages, update contacts, set labels and more.

What you need

• A Make account, and the install link for the STS Connect app (the button on the Integrations page, or ask us).
• An administrator account in the STS Connect Inbox: only administrators can create API keys.

Install the app and connect

1. Open the install link, choose your Make organization and install the app.
2. In the inbox open Settings → API & webhooks and create a key. Choose Read if the scenario only reads data, or Read and write if it sends messages or changes conversations and contacts. If you will use instant triggers, also tick manage its own webhooks so Make can register them for you.
3. Copy the key straight away: it is shown only once.
4. In Make add any module from STS Connect, click Add next to the connection, and fill in your Account ID (the number in the inbox address, after /app/accounts/) and the key.
5. Build your scenario and turn it on.

Triggers, actions and searches

Instant triggers. Make registers a webhook when you turn the scenario on, and removes it when you turn it off:

• Watch new messages: a message is created in any conversation.
• Watch resolved conversations: a conversation is resolved.
• Watch new contacts: a new contact is created.

Actions:

• Send a message: a message or a private note in a conversation.
• Send a WhatsApp template: an approved WhatsApp template message in a conversation.
• Create a contact and Update a contact.
• Set labels on a conversation: replaces the labels with the set you give.
• Resolve or reopen a conversation.

Searches:

• Search contacts: by name, email, phone number or identifier.
• List conversations: optionally filtered by status.

Troubleshooting

• Invalid key errors: the key was revoked or mistyped. Revoke the old one (the Revoke button) in API & webhooks, create a new key and update the connection in Make.
• Instant triggers stay silent: the key lacks the manage its own webhooks scope. Create a new key with that scope ticked and reconnect the module.
• Rate limits: if a run hits the API limit (HTTP 429), Make waits and retries the module automatically. The limits and the response headers are listed in the developer documentation.