New Send later is now in every conversation

Every conversation, one inbox.

Reply to WhatsApp, Instagram, Messenger, Telegram, email and web chat from one shared inbox. Your team sees every customer and every message in one place.

Start free trial See pricing

30 days free. No credit card required.

Conversations

Sara Haddad WhatsApp

Assigned to you

Hi, my order #4821 hasn't arrived yet. Can you check?

10:41

Private note

The courier confirms delivery tomorrow before noon.

Rami 10:42

Thanks for waiting, Sara. Your order arrives tomorrow before 12:00.

10:43 Read

Illustration of the STS Connect Inbox: a conversation list, an open customer chat and the reply box.

Connect the channels your customers already use

Messages from every channel arrive in one list. Your reply goes back on the same channel.

Instagram

Messenger

Web chat

Features

Everything your team needs to answer faster

Shared inbox

Assign, label and resolve together

Every conversation has an owner. Leave a private note for a colleague, hand the chat over, and close it when it's done.

I was charged twice for order #5102.

09:12

Private note

Rami, can you take this one? It needs a refund.

Maya 09:14

Assigned to Rami Billing Open

Illustration: a customer message, a private note to a colleague, and the conversation labels.

Quick replies and Send later

Answer in seconds, or schedule the reply

Save the answers you give every day, with files attached, and schedule a message to go out at the right time.

Quick replies

/delivery Delivery times and tracking

/hours Opening hours

/invoice Invoice copy, PDF attached

Send later

Your appointment is confirmed for Thursday at 10:00.

Sending

Thu 2 Oct, 09:00

Send later

Your appointment is confirmed for Thursday at 10:00.

Sending

Thu 2 Oct, 09:00

/delivery /hours /invoice

Illustration: saved quick replies and a message scheduled to send later.

Campaigns and contact lists

Reach your customers on WhatsApp

Build contact lists, let customers subscribe with a link or a QR code, and send approved WhatsApp templates. Anyone can reply STOP to leave.

October update Newsletter list · order_update template Newsletter list

Sent

Holiday opening hours All subscribers · 1 Dec, 09:00 1 Dec, 09:00

Scheduled

New price list Wholesale contacts Wholesale contacts

Draft

Illustration: three WhatsApp campaigns, one sent, one scheduled and one draft.

Team performance

See how fast your team responds

First response, reply and resolution times as median, average and 90th percentile, per agent and per inbox.

Agent First response Resolution

Maya 3m 10s 1h 05m

Rami 4m 45s 1h 40m

Omar 6m 20s 2h 15m

Lina 7m 05s 2h 30m

Median, last 30 days. Example data.

Illustration: a table of first response and resolution times for four agents, with example data.

Comment automation

Reply to Instagram comments automatically when they match your keywords.

One record per customer

Each contact keeps the full history, across every channel.

Files library

Keep brochures, price lists and forms ready to attach to any reply.

Alerts on your phone

Get a notification for every new message, even when the inbox isn't open.

Arabic and English

The inbox works in both languages, right to left included.

AI chatbot

Answer common questions automatically on the Professional and Enterprise plans.

Official Meta APIs

WhatsApp, Instagram and Messenger connect through Meta's business messaging APIs, with permissions reviewed and approved by Meta.

Your whole team, one login

One password opens the inbox and your account portal. Add agents and set what each one can see.

A team in Dubai

Smart Telecom builds and supports STS Connect from Dubai, in Arabic and English.

Pricing

Simple, transparent pricing

Start free. Upgrade when you grow. No hidden fees.

Free Trial

Get started. No credit card required.

$0 for 30 days

1 user
1 WhatsApp number
2 inboxes
50 contacts

1 user · 1 WhatsApp number · 2 inboxes · 50 contacts

Start free

Basic

For small teams getting started.

$49 per month

5 users
1 WhatsApp number
5 inboxes
Unlimited contacts
Campaigns

5 users · 1 WhatsApp number · 5 inboxes · Unlimited contacts · Campaigns

Choose Basic

Professional

Enterprise

Scale and support for large organisations.

$199 per month

35 users
5 WhatsApp numbers
Unlimited inboxes
Unlimited contacts
Campaigns
AI chatbot

35 users · 5 WhatsApp numbers · Unlimited inboxes · Unlimited contacts · Campaigns · AI chatbot

Choose Enterprise

Talk to our team

Questions about channels, plans or setup? We answer in Arabic and English.

Email hello@stsconnect.chat

Phone +971 4 522 5777

Office Office S1-078, 24 Al Maktoum Rd, Dubai, UAE

Start answering every channel today.

30 days free, no credit card. Connect your first channel in minutes.

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